There are greater demands for reporting and transparency. Now we have the opportunity to change our focus and spend more time exploring new and exciting business opportunities. For further information on the share buy-back programme, see. In future, we will not only work towards ensuring that both genders are well represented, we will also employ people of different ages, social backgrounds and ethnicities. Even though we have closed half of our branch offices, we have never talked more with our customers than in 2016. Although our reputation score fell in 2016, customer activity increased, and customer satisfaction rose in several segments. Diversity ensures development and is vital for all businesses.
Being a responsible financial player is also about setting demands and expectations for our surroundings. For large parts of the Norwegian business community, 2016 was a challenging year. The winners of tomorrow will be the companies that over time manage to create value for their stakeholders in a sustainable manner. What is most exciting is that we have just begun. Value creation is also about establishing new businesses, thereby creating ripple effects for individuals and society as a whole. This will ensure better customer experiences and prevent the criminal misuse of banks.
Businesses that do not mirror their customers will lag behind. The number of visits in our mobile bank has increased from 700 000 to 17 million per month during the last three years. Rune Bjerke Group chief executive. Instead, we focus on positive screening and active ownership for a more sustainable society. On the Internet and on the mobile. We increased the number of active users from 1 to 2. Market Capitalization Reflects the total market value of a company.
I dare say that more has happened in the last five years than in the previous decade. Issues related to sustainability and corporate responsibility are increasingly becoming the focus of attention. In 2019, we will continue to deliver new and innovative services to our customers. The agreement implies that Blackstone will purchase 60. As such, we are also in a position to detect and stop suspicious transactions. We stand by our intention of reaching our target in the course of 2019. We do this through advisory services, good systems and by offering courses to our personal and corporate customers.
This has led to the payment app Vipps, a new service for digital passport scanning and a host of other innovations. Public Float The number of shares in the hands of public investors and available to trade. We have shown that we can cope well with change. In future, we will invest in skills enhancement and employee development. Considerable efforts have been made to transform the bank to meet new requirements and competition. The trading in open market places, such as Oslo Børs Oslo Stock Exchange , represented 46. The transaction is expected to be completed during the first half of 2019, subject to regulatory approvals.
The most important challenges are grouped in three main themes related to customers, employees and society. Therefore, we do not invest in companies that violate human rights, are involved in corruption, produce controversial weapons, cause damage to the environment or have unacceptably high levels of greenhouse gas emissions. Nine out of ten companies now establish their customer relationships digitally. We started the year with the lowest oil price since the financial crisis. Our strong capital level is a result of several years of systematic and targeted work.
For me, Panama Papers is a reminder of how much the financial services industry has changed over the last ten years. Considerable efforts have been made to transform the bank to meet new requirements and competition. Nevertheless, the most important thing will always be the efforts we make for our customers. In the light of the improved outlook for both oil prices and the Norwegian economy, we have a much better starting point in 2017 than we had in 2016. However, the establishment of the company is subject to approval by the European Commission.
As a large player in Norwegian society, we have the opportunity to influence both our customers' and suppliers' diversity and equality efforts. But even though many of our operations are continuously changing in step with our surroundings, some things remain unchanged. We have proven that our customer value proposition is more than just words. At the end of the year, we launched a solution that will seriously revolutionise the invoice market, called Vipps Invoice. We strengthened our market position within investment banking. A new architecture, which in the future will make it even easier to frequently deliver new services to our customers.
Overall, this will ensure an attractive and competitive return. Over the last few years, the bank has reported more than 1 000 suspicious transactions a year to Økokrim the Norwegian National Authority for Investigation and Prosecution of Economic and Environmental Crime. For instance by including corporate responsibility assessments in credit proposals, but also through our efforts to ensure diversity and equality. We will continue to work systematically with equal opportunity in the period ahead. Integrity and credibility are essential for our ability to influence. In fact, more than half of the money we earn goes back to the community through dividends, share repurchases and share price appreciation, in addition to the taxes and fees that we pay.